Waverly Homes policy is to restretch excessive buckling in the carpet one time within your warranty period.

To maintain the beauty of your carpet; do a thorough cleaning with a vacuum cleaner adjusted for your type of carpet, avoid soil accumulation, and remove spills immediately. Steam clean an average of once a year, or as necessary.

Carpet and Stain Removal

If a stain does not come out, call a professional carpet cleaner immediately for advice. Some stains require specific chemicals and procedures best handled by experts.

Apply dry-cleaning fluids to oily type spills such as:

  • Ball ink, shoe polish
  • Butter, food stains, gum
  • Grease, tar, oils
  • Cosmetics (except lipstick)
  • Crayon
  • Household cement
  • Metal polish, wax, Vaseline

Note: Pour dry cleaning fluid on a damp cloth before applying it to the stain.

Dissolve water-soluble spills in a mild detergent solution:

  • Alcohol, beer, wine
  • Gravy, egg, chocolate
  • Soot, grass
  • Ice cream, food colour
  • Syrup, gelatin, glue
  • Bleach
  • Ketchup, mustard
  • Blood, urine, vomit
  • Crepe paper, watercolours, permanent ink, carbon black
  • Soft drinks, coffee, tea, fruit juice, milk


Squeaky Floors

Squeaky floors are caused by the drying out of materials and are only repaired once during your warranty period. This should be reported to your new home builder on the 12-month Customer Service Report.

Resilient Floor Care

Vinyl surfaces retain their original appearance very well with just an occasional damp mopping, and daily sweep or dust mop. Wipe up wet spills immediately.

To preserve the appearance of your resilient floors, begin by providing protection from furniture indentations by using composition furniture cups. Don’t use metal domes or roller-type casters on furniture legs as they will mark the resilient flooring.

Hardwood Flooring

Check flooring regularly for any signs of cracking or swelling. Adjust humidity levels immediately to prevent any permanent damage. Damp-mop or vacuum on a regular basis.

Hardwood floors are subject to the natural process of shrinkage and expansion. Low humidity in winter, especially near heating outlets, causes the wood to separate slightly. High humidity levels create expansion and may lead to cupping or swelling in the centre of the board.

Parquet or laminate wood block flooring can make cracking or popping noises as it expands and contracts. High relative humidity may cause this type of flooring to lift during hot humid weather.

Hardwood flooring can initially seem slightly rough to touch. After a few wax applications, such minor irregularities will disappear resulting in a smooth surface with a warm. If the hardwood floor has been sealed with a clear lacquer, the wax may not be necessary.

Before waxing your hardwood floor, check with your installer on whether your hardwood was factory finished or if the finish was applied on site. Follow the Hardwood Flooring Association’s recommendations on waxing.

Ceramic Tile Flooring

Damp-mop your ceramic tile floor on a regular basis with a mild cleaning solution. Thoroughly rinse the floor to remove any excess cleaner. Regular maintenance will help keep your ceramic tile looking new for years to come.

Some ceramic tiles mark more easily than others do. Metal rings/posts on the base of kitchen chairs and tables can mark or chip your ceramic floor tiling. Purchase felt tabs that stick to the bottom of your table and chairs to avoid this.


Ceramic tile patterns often become discontinued. We recommend you purchase approximately twelve tiles of each pattern in your new home directly from the supplier in case replacement is necessary after your warranty has expired.

Note: Should it be necessary to replace damaged tiles, the matching of the tiles cannot be guaranteed due to manufacturing and dye lot differences.